Notice of Privacy

In compliance with the provisions of the Federal Law of Transparency and Access to Public Government Information we inform you of our privacy policy and handling of personal data and make the following commitment:

Tijuana surgery center , through Dr. Francisco Javier Cisneros Lopez , with address PASEO DE LOS HEROES 9211 EDIFICIO XTAL, Zona Urbana Rio Tijuana, 22010 Tijuana, Baja California and the internet portal, is responsible for the use and protection of your personal data.

Purposes of your personal data.

The personal data we collect from you, we will use them for the following purposes that are necessary for the service you request:

Verifying your identity

Operation and administration in the development of the services provided.

Evaluate the quality of the products and services we provide you with

To inform you about changes in the products and services we provide

In addition, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

For creation, study, analysis, updating and preservation of the clinical record.

Studies, records, statistics and analysis of health information.

To forward your data, if necessary, to other treating physicians.

Keeping records to follow up on services, provide services in the future and in general to follow up on any contracted relationship.

Billing and collection for services.

For service satisfaction surveys.

In case you do not want your personal data to be processed for these secondary purposes, from this moment you can communicate the above through the following mechanism:

Send a written request addressed to our Personal Data Department to the e-mail address clearly detailing the data with respect to which you revoke your consent.

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services you request.

Personal data used for these purposes.

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Federal Taxpayers
  • Registry (RFC)
  • Unique Population
  • Registration Number (CURP)
  • Place of birth
  • Date of birth
  • Nationality
  • Address
  • Home phone number
  • Cell phone
  • E-mail address
  • Signature
  • Age
  • Photograph
  • Skin color
  • Particular characteristics
  • Height
  • Weight
  • Scars
  • Blood type
  • Position or position held
  • Work address
  • Institutional e-mail
  • Business Phone
  • Work references
  • Educational background


Sensitive Data

In order to provide medical care and in accordance with applicable health legislation, you will be asked for the following sensitive personal data that require special protection:

  • Data on ideology; religious, philosophical or moral beliefs.
  • Health data
  • Data on sexual life
  • Ethnic or racial origin data

Access, rectification or cancellation of your personal data.

You have the right to know what personal data we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request in the terms set forth in Art. 29 of the Law, the mechanisms that have been implemented for the exercise of such rights.

To know the procedure and requirements for the exercise of ARCO rights, we offer you the following means:

You must send an email to the following address: accompanying the following information:

Name, complete address (street, interior and/or exterior number, neighborhood, zip code, city and state);

Identification to prove your identity (IFE credential, valid passport, professional card or immigration document).

If it is not the holder who submits the application, the document that proves the existence of the representation, i.e. public instrument or power of attorney signed before two witnesses, together with identification of the holder and the representative (IFE credential, valid passport, professional license or immigration document).

A clear and precise description of the personal data with respect to which you seek to exercise any of the ARCO Rights, what is the right to be exercised and the reasons for which you wish to exercise it.

Upon receipt, the corresponding area will have a maximum period of 20 business days to respond to your request, however, such period may be extended for an equal period of time, which will be notified through the means that you have indicated for such purposes, stating the reasons for such extension in accordance with Article 32 of the Law.

The contact details of the person or department of personal data, which is in charge of processing the ARCO rights requests, are the following:

  1. a) Name of the person or department of personal data: Luis Ángel Medina Andrade.
  2. b) Address: PASEO DE LOS HEROES 9211 EDIFICIO XTAL, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C.
  3. c) E-mail:


You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we may need to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.

To revoke your consent, you must submit your request through the following means

Send an email to: clearly detailing the data in respect of which you are revoking your consent.

Limitation of use or disclosure of personal information.

In order for you to limit the use and disclosure of your personal information, we offer the following means:

Through email addressed to the person in charge of your personal information and indicated above.

Likewise, you may register in the following registries, in case you do not wish to obtain publicity from us:

Public Registry to Avoid Advertising, for more information consult the PROFECO website.

The use of tracking technologies on our website.

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data we collect through these technologies will be used for the following purposes:

Identify the market, as well as the preferences that our customers maintain.

The personal data we obtain from these tracking technologies are the following:

  • Region in which the user is located
  • Type of user’s browser
  • Type of user’s operating system
  • Date and time of the start and end of a user’s session
  • Web pages visited by a user
  • Searches performed by a user
  • Advertisements reviewed by a user
  • Changes to privacy notice


This privacy notice may be modified, changed or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or other causes.

We commit ourselves to keep you informed about the changes that this privacy notice may undergo, through: our website

Your consent to the processing of your personal data.

I consent to the processing of my personal data in accordance with the terms and conditions informed in this privacy notice.